REPORTING
Your reasons for wanting to work with PHP will be many, but the one single most important reason for working with PHP is to achieve results – you may be looking for a positive improvement on your current sales position or how to increase profitability on the cars you are selling.
From PHP you will get accurate and timely reports measuring the change that occurs throughout the life of any change programme we embark upon together.
PHP’s business model is entirely results-driven therefore recording and capturing everything relating to changes that occur throughout a project is paramount. Whether it is capturing and recording the increases in numbers of incoming enquiries, the improvements to the customer experience, the heightened success in turning enquiries into sales appointments and of course, most importantly, the increased sales and improvements in profitability achieved as a direct result of the PHP project.
PHP will offer you various options for managing the recording, capturing, reporting and measurement of project related data. There is a client lounge area on our website that offers password protected access to key results 24 hours a day 7 days a week. You may prefer email reporting, regular verbal de-briefs or visual presentations of charts and graphs etc., there are many options available to you.
MYSTERY SHOPPING
PHP will set up measurement mechanism for you before your project begins often using mystery shopping to benchmark “where we are now?” before any activity takes place. Depending on the area you are aiming to improve with the PHP programme you will have the choice of utilizing PHP’s mystery shopping services for all areas of the sales process. Incoming leads by telephone, fax, website, email or the physical mystery shop in the retail environment – all of this can be recorded for you by PHP’s superb team of mystery shopping experts.
Mystery Shopping is available from PHP as a stand-alone service too.
