Mystery Shopping is a key area of expertise offered by PHP Ltd. The company has a purpose-built, hi-tech mystery shopping and research centre in East Yorkshire and a large team of highly proficient researchers covering the entire country. PHP has the capacity to make thousands of mystery shop telephone calls and physical, video recorded, mystery shop visits to clients all over the UK. PHP can mystery shop all areas of your business; incoming enquiries by telephone, fax, email, website, showroom visit etc. Also on offer is database building, database cleaning, market research, appointment making and customer satisfaction surveys.
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PHP has a 300-strong client list, 98% of which are automotive related and have conducted mystery shopping projects of differing sizes - e.g. from a larg-scale projects for leading car manufacturers involving 4000 audio telephone mystery shops plus 1000 physicals country-wide over a two week period;, to a regular monthly mystery shop for a car dealer group that has been running for two years and involves just one telephone mystery shop per month, linked to a 2-3 hour physical mystery shop showroom visit involving finance through to point of sale. |
