PHP will work with your customer-facing, non-sales staff to ensure they are sales focused giving them the ability to identify buying-signals and purchasing power as second nature!
Empowerment is the answer. No one chooses to do a bad job. Give your folks the right tools and allow them to be part of your drive for success and profitability!
PHP’s training programmes are often bespoke in the area of Service and Body shop Sales Programmes, because every client has different needs. Examples of existing Service and Body shop modules which may be tailored to your needs are:
- Empowered to win
- Achieving total customer service
- Team motivation
- Using customer service to sell
- Interaction with other departments
- Overcome pressure by planning ahead
You can expect PHP programmes to involve anything from; coaching teams of managers, delivering workshops to groups of people, to mentoring senior executives and/or providing coaching on a one-to-one basis. From inspirational brainstorming sessions to delivering energetic, highly inspirational structured training to heighten the performance of your entire team… and everything in between!
